新增非同步預訂

同步預訂是指已確認或遭拒的預訂 即時監控業務成效

非同步預訂是指商家確認或 之後拒絕支付

系統會將預訂指定為同步或非同步, 供應情形層級也就是說,對於特定商家和服務 同步和非同步的供應時段可能都會有版位。

為了決定適當的導入方式,首先要找出合適的類別 廣告空間所屬的類別如下:

非同步預訂條件

  • 不會修改 Actions Center 上的非同步預訂 支援。
  • 商家應能透過 合作夥伴的線上系統 (例如餐廳的代管面板)。呼叫 商家,以判斷商家是否接受 禁止拒絕預訂。
  • 不支援商家提議新的預訂時間, 你必須在原始狀態下接受或拒絕預訂要求。

只啟用同步預訂功能

標準導入作業預設為同步預訂。請參閱 詳情請參閱「預約」端對端整合說明文件。

啟用非同步預訂

如果部分或所有商家採用非同步預訂流程, 必須進行下列變更:

  • 確認模式:現在所有供應時段的表示法 包含說明預訂方式的 confirmation_mode 欄位 已確認預訂時段請指定 每個供應時段的 confirmation_mode 包括:

    • 在供應情形動態饋給中,confirmation_mode 是在 供應情形等級
    • 在 Booking Server API 方法中,confirmation_mode 的指定位置為 版位層級
    • 在 Real-Time Updates API 方法中,已指定 confirmation_mode 供應情形等級
  • 預訂狀態:所有預訂的表示法都包含一個 代表預訂狀態的 status 欄位。三段 導入了新的非同步狀態值:PENDING_CONFIRMATIONDECLINED_BY_MERCHANTFAILED。您可使用這些新狀態值 處理建立、拒絕和非同步預訂失敗的情況。
  • 預訂更新:所有針對 預訂記錄應透過 Booking Notification API 的 bookings.patch 方法。

下圖顯示確認模式和預訂狀態的使用方式 以執行非同步預訂的方式

圖 1:非同步預訂流程
圖 1:非同步預訂流程
  1. 供應情形動態饋給已更新,現在每個供應時段的 已指定確認模式。請務必在 動態饋給,以便我們針對預訂的非同步性質 使用者在流程初期階段
  2. 時間 BatchAvailabilityLookup敬上 或 CheckAvailability。 我們會傳送確認模式,理想情況下 。這麼做可確保使用者看到適當的訊息。
  3. 時間 CreateBooking敬上 我們就會將確認模式傳送到 指出預期的確認模式。非同步預訂時 要求提交後,預訂會傳回並狀態 PENDING_MERCHANT_CONFIRMATION
  4. 商家接受或拒絕預訂要求時,相關預訂 狀態是透過即時更新 Booking Notification API 的 bookings.patch 方法。如果您想要自動拒絕 並透過相同的即時更新的方式及時回應 方法。

供應情形動態饋給

在供應情形動態饋給中,指定各個時段是同步或 非同步顯示方法是設定新的 confirmation_mode ] 欄位。

// Mode by which bookings for an availability slot are confirmed.
enum ConfirmationMode {
  // The confirmation mode was not specified.
  // Synchronous confirmation will be assumed.
  CONFIRMATION_MODE_UNSPECIFIED = 0;

  // Bookings for this availability will be confirmed synchronously.
  CONFIRMATION_MODE_SYNCHRONOUS = 1;

  // Bookings for this availability will be confirmed asynchronously.
  CONFIRMATION_MODE_ASYNCHRONOUS = 2;
}

雖然在沒有模式的情況下,系統會預設採用同步確認模式 因此強烈建議你明確指定模式 ,避免因意外遺漏任何資料而造成混淆

非同步

{
  "availability": [
    {
      "merchant_id": "10001",
      "service_id": "1000",
      "spots_open": 3,
      "spots_total": 3,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 4
      },
      "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
    }
  ]
}

同步

{
  "availability": [
    {
      "merchant_id": "10001",
      "service_id": "1000",
      "spots_open": 3,
      "spots_total": 3,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 4
      },
      "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
    }
  ]
}

非同步與同步

{
  "availability": [
    {
      "merchant_id": "10001",
      "service_id": "1000",
      "spots_open": 3,
      "spots_total": 3,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 4
      },
      "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
    },
    {
      "merchant_id": "10002",
      "service_id": "1000",
      "spots_open": 4,
      "spots_total": 4,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 2
      },
      "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
    }

  ]
}

預訂伺服器

BatchAvailabilityLookup 或 CheckAvailability

BatchAvailabilityLookupResponse (BAL) 或 CheckAvailabilityResponse (CA),傳回相同的 confirmation_mode 並透過 BatchAvailabilityLookupRequestCheckAvailabilityRequest

BAL-非同步

{
  "slot_time_availability": [
    {
      "slot_time": {
        "duration_sec": "3600",
        "resource_ids": {
          "party_size": 3
        },
        "service_id": "1000",
        "start_sec": "1546458300",
        "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
      },
      "available": true
    }
  ]
}

BAL-同步

{
  "slot_time_availability": [
    {
      "slot_time": {
        "duration_sec": "3600",
        "resource_ids": {
          "party_size": 3
        },
        "service_id": "1000",
        "start_sec": "1546458300",
        "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
      },
      "available": true
    }
  ]
}

CA-非同步

{
  "slot": {
    "duration_sec": "3600",
    "merchant_id": "317652",
    "resources": {
      "party_size": 3
    },
    "service_id": "1000",
    "start_sec": "1546458300",
    "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
  },
  "count_available": 1,
  "duration_requirement": "DO_NOT_SHOW_DURATION"
}

CA-同步

{
  "slot": {
    "duration_sec": "3600",
    "merchant_id": "317652",
    "resources": {
      "party_size": 3
    },
    "service_id": "1000",
    "start_sec": "1546458300",
    "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
  },
  "count_available": 1,
  "duration_requirement": "DO_NOT_SHOW_DURATION"
}

CreateBooking

請務必使用可用的供應情形傳回正確的預訂狀態 選項如下:

// Status of a booking.
//
// Updating booking status does not change the status of the associated payment.
// Prepayment status updates should be done using the PrepaymentStatus enum.
enum BookingStatus {
  // Not specified.
  BOOKING_STATUS_UNSPECIFIED = 0;

  // Booking has been confirmed
  CONFIRMED = 1;

  // Booking is awaiting confirmation by the merchant before it can transition
  // into CONFIRMED status. Only applicable to non-payments Dining or
  // Beauty verticals.
  PENDING_MERCHANT_CONFIRMATION = 2;

  // Booking has been canceled on behalf of the user.
  // The merchant can still trigger a manual refund.
  CANCELED = 3;

  // User did not show for the appointment
  NO_SHOW = 4;

  // User did not show for the appointment in violation of the cancellation
  // policy.
  NO_SHOW_PENALIZED = 5;

  // Booking could not be completed by the async backend due to a failure.
  FAILED = 6;

  // Booking was asynchronously declined by the merchant. Only applicable to
  // non-payments Dining or Beauty verticals.
  DECLINED_BY_MERCHANT = 7;
}

CreateBookingResponse 中, 針對提供的預訂匯總時段,傳回目前的 confirmation_mode 在 CreateBookingRequest 中設定此外,如果預訂為非同步 將 status 設為 PENDING_MERCHANT_CONFIRMATION。請確認 confirmation_mode 是使用者和預訂服務 Google 希望避免讓使用者感到困惑。

非同步

{
  "booking": {
    "slot": {
      "duration_sec": "3600",
      "merchant_id": "100001",
      "resources": {
        "party_size": 2
      },
      "service_id": "1000",
      "start_sec": "1546647234",
      "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
    },
    "user_information": {
      "email": "johnsmith@gmail.com",
      "family_name": "John",
      "given_name": "Smith",
      "telephone": "+1 800-123-4567",
      "user_id": "2017492857928759285"
    },
    "payment_information": {
      "prepayment_status": "PREPAYMENT_NOT_PROVIDED"
    },
    "status": "PENDING_MERCHANT_CONFIRMATION"
  }
}

同步

{
  "booking": {
    "slot": {
      "duration_sec": "3600",
      "merchant_id": "100001",
      "resources": {
        "party_size": 2
      },
      "service_id": "1000",
      "start_sec": "1546647234",
      "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
    },
    "user_information": {
      "email": "johnsmith@gmail.com",
      "family_name": "John",
      "given_name": "Smith",
      "telephone": "+1 800-123-4567",
      "user_id": "2017492857928759285"
    },
    "payment_information": {
      "prepayment_status": "PREPAYMENT_NOT_PROVIDED"
    },
    "status": "CONFIRMED"
  }
}

UpdateBooking

在非同步的初始版本中,使用者修改了現有預訂 不支援。使用者應改為取消預訂, 新的預訂。

即時更新

如要即時更新供應情形,請confirmation_mode 。這適用於下列方法:

廣告空間 RTU (ReplaceServiceAvailability 或 BatchReplaceServiceAvailability)

使用 availability.replace (批次) 方法services.availability.replace 方法, 將 Availability 中的 confirmation_mode 設為 CONFIRMATION_MODE_ASYNCHRONOUS

非同步

{
  "extendedServiceAvailability": [
    {
      "merchantId": "1001",
      "serviceId": "12310",
      "startTimeRestrict": "2014-10-02T15:01:23.045123456Z",
      "endTimeRestrict": "2014-10-02T19:01:23.045123456Z",
      "availability": [
        {
          "startTime": "2014-10-02T15:30:00.00Z",
          "duration": "3600s",
          "spotsOpen": "0",
          "spotsTotal": "2",
          "availabilityTag": "1000001",
          "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
        }
      ]
    }
  ]
}

同步

{
  "extendedServiceAvailability": [
    {
      "merchantId": "1001",
      "serviceId": "12310",
      "startTimeRestrict": "2014-10-02T15:01:23.045123456Z",
      "endTimeRestrict": "2014-10-02T19:01:23.045123456Z",
      "availability": [
        {
          "startTime": "2014-10-02T15:30:00.00Z",
          "duration": "3600s",
          "spotsOpen": "0",
          "spotsTotal": "2",
          "availabilityTag": "1000001",
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        }
      ]
    }
  ]
}

非同步與同步

{
  "extendedServiceAvailability": [
    {
      "merchantId": "1001",
      "serviceId": "12310",
      "startTimeRestrict": "2014-10-02T15:01:23.045123456Z",
      "endTimeRestrict": "2014-10-02T19:01:23.045123456Z",
      "availability": [
        {
          "startTime": "2014-10-02T15:30:00.00Z",
          "duration": "3600s",
          "spotsOpen": "0",
          "spotsTotal": "2",
          "availabilityTag": "1000001",
          "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
        },
        {
          "startTime": "2014-10-03T11:00:00.00Z",
          "duration": "5400s",
          "spotsOpen": "1",
          "spotsTotal": "1",
          "availabilityTag": "1000002",
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        }
      ]
    }
  ]
}

Booking Notification API

以非同步方式更新預訂狀態時,必須透過預訂進行 Notification API bookings.patch 方法。

更新狀態時,請務必將 status 欄位名稱加入 updateMask

狀態 說明
CONFIRMED 商家已確認預訂
FAILED 合作夥伴無法向商家確認或拒絕預訂
DECLINED_BY_MERCHANT 商家拒絕預訂
Request:
PATCH https://mapsbooking.googleapis.com/v1alpha/notification/partners/<PARTNER_ID>/bookings/<BOOKING_ID>?updateMask=status

Body:
{"name":"partners/<PARTNER_ID>/bookings/<BOOKING_ID>", "status":"DECLINED_BY_MERCHANT"}

如果預訂失敗,請將預訂狀態設為「FAILED」,並 並指定 Booking_failure如果狀態設為其他項目, 已忽略 booking_failure

Request:
PATCH https://mapsbooking.googleapis.com/v1alpha/notification/partners/<PARTNER_ID>/bookings/<BOOKING_ID>?updateMask=status&booking_failure.cause="SLOT_UNAVAILABLE"

Body:
{"name":"partners/<PARTNER_ID>/bookings/<BOOKING_ID>", "status":"FAILED"}

電子郵件通知

針對非同步預訂,系統可能會收到五封與 向使用者顯示的預訂狀態。

  • PENDING_MERCHANT_CONFIRMATION
  • CONFIRMED
  • DECLINED_BY_MERCHANT
  • FAILED
  • CANCELED