예약 시스템에서는 사용자가 예약할 때 특별 요청을 입력할 수 있도록 허용하는 것이 일반적입니다. 사용자는 특별한 날이나 판매자가 알아야 할 제한사항이 있는 경우와 같이 예약에 메모를 남길 수 있습니다. 작업 센터는 특수 요청 상자 기능을 사용 설정하여 이 기능을 지원할 수 있습니다. 이 기능은 파트너 전반에 적용되는 설정이며 판매자별로 설정할 수 없습니다.
다음은 몇 가지 일반적인 사용 사례입니다.
특별한 날임을 알리기 위해
사용자가 식당에서 알아야 할 식이 제한이 있는 경우
파트너가 제공하는 일반 서비스에 더 구체적인 세부정보를 추가합니다.
그림 2: 대기자 명단 흐름의 특별 요청 상자
이 기능을 사용 설정하는 단계는 다음과 같습니다.
샌드박스의 서비스 피드에서 WaitlistRules의 supports_additional_reqeust 섹션을 true로 설정합니다.
[null,null,["최종 업데이트: 2025-07-26(UTC)"],[[["\u003cp\u003eThe Actions Center's special request box feature allows users to input notes or details with their reservations, such as special event information or dietary restrictions, benefitting Dining, Beauty, and Fitness partners.\u003c/p\u003e\n"],["\u003cp\u003eThis partner-wide feature is enabled by setting \u003ccode\u003esupports_additional_request\u003c/code\u003e to \u003ccode\u003etrue\u003c/code\u003e in the WaitlistRules section of your Services Feed, prompting the server to populate the \u003ccode\u003eadditional_request\u003c/code\u003e field in CreateWaitlistEntry.\u003c/p\u003e\n"],["\u003cp\u003eThorough testing in Sandbox is crucial to ensure proper handling of special requests before deploying the feature to Production by updating the Services Feed and booking server environment accordingly.\u003c/p\u003e\n"]]],["The special request box feature allows users to add notes to reservations for dining, beauty, and fitness partners. Merchants can be informed of special occasions, dietary restrictions, or additional service details. To enable, set `supports_additional_request` to `true` in the Services Feed's `WaitlistRules` in Sandbox. Then, verify that `additional_request` is populated in `CreateWaitlistEntry`. Finally, update the Production Services Feed and booking server. This feature is partner-wide, not per-merchant.\n"],null,["# Add a special request box\n\nIt is common for reservation systems to allow users to input a special\nrequest when making a reservation. Users can leave a note for the reservation\nsuch as if the occasion is a special event, or if there are any restrictions\nthat the merchant needs to know about. The Actions Center can support this\nfunctionality by enabling the special request box feature. This feature is a\npartner wide setting and can not be set per merchant.\n| **Note:** This feature is only available for Dining, Beauty and Fitness partners.\n\nHere are few common use-cases:\n\n- To inform that the occasion is special event\n- If the user has any dietary restrictions that the restaurant needs to know about\n- Add more specific details to a generic service provided by the partner.\n\n**Figure 2:** special request box in the waitlist flow\n\nBelow are the steps to enable this feature:\n\n1. Set `supports_additional_reqeust` section of your [WaitlistRules](/actions-center/verticals/reservations/waitlistsreference/feeds/services-feed#WaitlistRules-definition) in the Services Feed to `true` in Sandbox.\n2. Our server will start filling `additional_request` field in [CreateWaitlistEntry](/actions-center/verticals/reservations/waitlists/reference/booking-server-api-rest/e2e-methods/createwaitlistentry-method) in Sandbox.\n3. In Sandbox, test to ensure the special requests (`additional_request`) are properly handled.\n4. When tested and ready, send your Services Feed with `supports_additional_request = true` to your Production SFTP server, and make any corresponding to your Production booking server environment."]]
