Troubleshooting
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Web Receiver opens on the Android TV
If the Web Receiver opens on the Android TV instead of your native app
unexpectedly, answer a few questions to troubleshoot the issue:
Was the app installed from the Play Store?
If not, check the software serial number of your Android TV device (NOT
the hardware serial number on the device) to see if it is properly listed
in the same
Cast Developer Console
that your receiverID is listed. See the
registration page for
instructions on how to register your device if it is not listed.
This serial number can change. It is a software serial number
and is not the one written on the device.
Do you see an
APP_NOT_INSTALLED_BY_WHITELISTED_INSTALLER or
INSTALLER_NOT_WHITELISTED errors in the logs?
These errors indicate that the app was installed from an untrusted source
(not the Play Store) and that the software serial number and receiverID
are not properly registered in the same
Cast Developer Console.
Is your device software serial number and receiverID
listed in the same Cast Developer Console?
Both the device serial number and your receiver's ID need to be listed
in the same
Cast Developer Console.
See the
registration page
for instructions on how to find your device's software serial number.
Is your device software serial number correct?
The software serial number of your Android TV device used for Cast is
different from its hardware serial number listed on the device and can
change.
See the
registration page
for instructions on how to find your device's software serial number.
Is your sender app Cast Connect enabled?
Ensure that the installed sender app has Cast Connect support enabled as
detailed in the
sender app setup
section.
Do you have a LaunchRequestChecker for
your Android TV app?
If so, try removing your LaunchRequestChecker to see if your
app properly launches the native Android TV receiver. If this fixes your
issue, you may need to fix your launch checker logic or log in to the
sender app.
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Last updated 2024-09-18 UTC.
[null,null,["Last updated 2024-09-18 UTC."],[[["\u003cp\u003eIf the Web Receiver opens instead of your native app, ensure your Android TV's software serial number is registered in the same Cast Developer Console as your receiver ID.\u003c/p\u003e\n"],["\u003cp\u003eApps installed from untrusted sources may cause issues; ensure installation is from the Play Store and the device is registered in the Cast Developer Console.\u003c/p\u003e\n"],["\u003cp\u003eVerify your sender app is Cast Connect enabled and that the package name listed in the Cast Developer Console matches the installed app.\u003c/p\u003e\n"],["\u003cp\u003eConsider removing your \u003ccode\u003eLaunchRequestChecker\u003c/code\u003e temporarily to test if it's hindering the native app launch, and adjust its logic or sender app login if necessary.\u003c/p\u003e\n"]]],["When the Web Receiver launches on Android TV instead of the native app, troubleshoot by verifying several points. First, if the app wasn't from the Play Store, ensure the device's software serial number and receiver ID are in the same Cast Developer Console. Check for `APP_NOT_INSTALLED_BY_WHITELISTED_INSTALLER` or `INSTALLER_NOT_WHITELISTED` errors. Confirm the software serial number is correct, and differs from the hardware one. Ensure Cast Connect is enabled in the sender app. Verify the package name in the Cast Developer Console matches the app. Lastly, try removing the `LaunchRequestChecker`.\n"],null,["# Troubleshooting\n\nWeb Receiver opens on the Android TV\n------------------------------------\n\nIf the Web Receiver opens on the Android TV instead of your native app\nunexpectedly, answer a few questions to troubleshoot the issue: \n\n#### Was the app installed from the Play Store?\n\nIf not, check the software serial number of your Android TV device (NOT\nthe hardware serial number on the device) to see if it is properly listed\nin the **same\n[Cast Developer Console](https://cast.google.com/publish)\nthat your receiverID is listed** . See the\n[registration page](/cast/docs/registration#devices) for\ninstructions on how to register your device if it is not listed.\n\n**This serial number can change. It is a software serial number\nand is not the one written on the device.** \n\n#### Do you see an\n`APP_NOT_INSTALLED_BY_WHITELISTED_INSTALLER` or\n`INSTALLER_NOT_WHITELISTED` errors in the logs?\n\nThese errors indicate that the app was installed from an untrusted source\n(not the Play Store) and that the software serial number and receiverID\nare not properly registered in the same\n[Cast Developer Console](https://cast.google.com/publish). \n\n#### Is your device software serial number and receiverID\nlisted in the same Cast Developer Console?\n\nBoth the device serial number and your receiver's ID need to be listed\nin the same\n[Cast Developer Console](https://cast.google.com/publish).\n\nSee the [registration page](/cast/docs/registration#find_device_serial_number)\nfor instructions on how to find your device's software serial number. \n\n#### Is your device software serial number correct?\n\nThe software serial number of your Android TV device used for Cast is\ndifferent from its hardware serial number listed on the device and can\nchange.\n\nSee the [registration page](/cast/docs/registration#find_device_serial_number)\nfor instructions on how to find your device's software serial number. \n\n#### Is your sender app Cast Connect enabled?\n\nEnsure that the installed sender app has Cast Connect support enabled as\ndetailed in the\n[sender app setup](/cast/docs/android_tv_receiver/core_features#sender_app_setup)\nsection. \n\n#### Is your Android TV app's package name properly\nlisted in the Cast Developer Console?\n\nEnsure that the package name in the\n[Cast Developer Console](https://cast.google.com/publish), as\nshown in the\n[Cast Developer Console setup](/cast/docs/android_tv_receiver/core_features#cast_developer_console_setup)\nsection, matches the app installed on your Android TV. \n\n#### Do you have a `LaunchRequestChecker` for\nyour Android TV app?\n\nIf so, try removing your `LaunchRequestChecker` to see if your\napp properly launches the native Android TV receiver. If this fixes your\nissue, you may need to fix your launch checker logic or log in to the\nsender app."]]