排查 Gemini 问题
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本文档介绍了如何解决 Gemini for Google Cloud 的设置问题。
Gemini 图标未显示在平台栏上，或 Gemini 窗格无法在 API 控制台中打开
如果 Gemini 图标未显示在 Google API 控制台平台栏上，或者 Google API 控制台中的 Gemini 窗格无法打开，请尝试以下操作来解决问题：
验证您使用的 Google Cloud 项目的 ID 是否为您在获得 Gemini 访问权限后提交的项目 ID 之一。如需了解详情，请参阅申请访问 Gemini。
确认已在您的 Cloud 项目中启用 Gemini for Google Cloud API。如需了解详情，请参阅启用 Gemini for Google Cloud API。
验证您是否拥有正确的 Identity and Access Management 权限。您可能需要让管理员验证您的权限，并根据需要添加缺少的权限。如需了解详情，请参阅获取所需的 IAM 权限。
检查您是否处于不支持 Gemini 的 API 控制台页面。例如，某些支持页面和一些关于入门的页面不支持 Gemini。
如果您已提交项目 ID 以获取 Gemini 访问权限，并且已为您的项目启用 Gemini for Google Cloud API，并且您拥有正确的 IAM 权限，请尝试退出 API 控制台，然后重新登录。
Gemini 返回的关于其他云服务的回答不完整
Gemini 专为 Google Cloud 进行了优化。它适用于 Google Cloud 产品和用例。Gemini 的领域知识未针对其他云服务（例如 Azure、Amazon Web Services [AWS] 和 Oracle Cloud Infrastructure [OCI]）中的产品和用例进行优化。因此，不支持关于这些云服务的问题。
Gemini 可以提供有关 Google Cloud 产品与其他云服务提供商的产品的对比信息，但信息有限。例如，系统支持以下提示：
What is the equivalent product in Google Cloud to AWS Sagemaker?
Can you help me rewrite this Azure Serverless function so that it runs in Cloud Run functions?
Gemini 返回的答案类似于“抱歉，我无法帮助您解决该问题。”
为提高准确性，当系统对回答缺乏信心时，会阻止 Gemini 回应某些类型的问题。如果您的问题被归类为其中一种类型，则该问题会被屏蔽，您会收到类似“抱歉，我无法为您提供帮助”的回答。
如未另行说明，那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可，并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情，请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2025-08-31。
[null,null,["最后更新时间 (UTC)：2025-08-31。"],[[["\u003cp\u003eThis guide helps resolve issues where the Gemini icon is missing or the Gemini pane doesn't open in the Google Cloud console.\u003c/p\u003e\n"],["\u003cp\u003eEnsure your Google Cloud project ID was submitted for Gemini access and the Gemini for Google Cloud API is enabled within your project.\u003c/p\u003e\n"],["\u003cp\u003eVerify you have the correct Identity and Access Management (IAM) permissions to use Gemini within the Google Cloud console.\u003c/p\u003e\n"],["\u003cp\u003eGemini is optimized for Google Cloud and may provide incomplete answers or refuse to respond when asked about other cloud services like Azure or AWS, but can compare the features between those cloud providers.\u003c/p\u003e\n"],["\u003cp\u003eIf everything is set up correctly, try logging out and logging back into the Google Cloud console.\u003c/p\u003e\n"]]],[],null,["# Troubleshoot Gemini\n\nThis document shows you how to resolve setup issues with Gemini for\nGoogle Cloud.\n\nThe Gemini icon doesn't show up on the platform bar or the Gemini pane doesn't open in the API Console\n------------------------------------------------------------------------------------------------------\n\nIf the **Gemini** icon does not show on the Google API Console platform bar, or\nthe **Gemini** pane in the Google API Console doesn't open, try the following to\nresolve the issue:\n\n- Verify that the ID of the Google Cloud project you're using is one of the project IDs\n you submitted after you were granted access to Gemini. For\n more information, see\n\n [Apply for Gemini access](/gemini-code-assist/docs/set-up-gemini-standard-enterprise#apply-for-preview).\n\n- Verify that the Gemini for Google Cloud API is enabled in your Cloud project. For\n more information, see\n\n [Enable the Gemini for Google Cloud API](/gemini-code-assist/docs/set-up-gemini-standard-enterprise#enable-api).\n\n- Verify you have the correct Identity and Access Management permissions. You might\n need to ask your administrator to verify your permissions and, if necessary,\n add the missing permissions. For more information, see\n\n [Get required IAM permissions](/gemini-code-assist/docs/set-up-gemini-standard-enterprise#grant-iam).\n\n- Check whether you're on a API Console page that doesn't support\n Gemini. For example, some support pages and some pages about\n getting started don't support Gemini.\n\n- If your project's ID was submitted for Gemini access, and the\n Gemini for Google Cloud API is enabled for your project, and you have the\n correct IAM permissions, try logging out of the\n API Console and then log back in.\n\nGemini returns an incomplete answer about another cloud service\n---------------------------------------------------------------\n\nGemini is optimized for Google Cloud. It works well with\nGoogle Cloud products and use cases. The domain knowledge of\nGemini is not optimized for products and use cases in other\ncloud services, such as Azure, Amazon Web Services (AWS), and Oracle Cloud\nInfrastructure (OCI). Because of this optimization, questions about those cloud\nservices aren't supported.\n\nGemini can provide limited information about how a\nGoogle Cloud product compares to a product from another cloud provider.\nFor example, the following prompts are supported: \n\n What is the equivalent product in Google Cloud to AWS Sagemaker?\n\n Can you help me rewrite this Azure Serverless function so that it runs in Cloud Run functions?\n\nGemini returned an answer similar to, \"Sorry, I can't help you with that\"\n-------------------------------------------------------------------------\n\nTo improve accuracy, we prevent Gemini from responding to\ncategories of questions when there is a low level of confidence in the response.\nIf your question is classified to be in one of those categories, then the\nquestion is blocked and you receive an answer similar to, \"Sorry, I can't help\nyou with that.\""]]
