Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Permudah dan sederhanakan pengalaman dukungan yang Anda perlukan dengan Layanan Pelanggan Google Maps Platform, layanan skalabel dan fleksibel yang dibuat untuk memenuhi kebutuhan bisnis Anda. Pilih layanan yang tepat untuk organisasi Anda.
Dukungan Standard disertakan untuk semua pelanggan Google Maps Platform, dan memberikan akses ke dokumentasi, Rekomendasi Active Assist, dukungan komunitas, serta Dukungan Penagihan dan Teknis Google Maps Platform.
| Fitur dan Layanan |
Dukungan Standard
Direkomendasikan untuk beban kerja non-kritis atau beban kerja yang masih dalam pengembangan.
Mulai perjalanan Google Cloud Anda dengan akses tanpa batas ke dukungan teknis.
Pecahkan masalah, uji, dan jelajahi.
|
Dukungan Enhanced
Dirancang untuk beban kerja dalam produksi, dengan waktu respons yang cepat dan layanan tambahan untuk mengoptimalkan pengalaman Anda dengan dukungan andal dan berkualitas tinggi.
Hubungi Bagian Penjualan
|
| Harga |
Termasuk |
$500/bulan + 3% dari tagihan bulanan Google Maps Platform. |
| Waktu respons awal |
Kasus P1: 1 jam pada hari kerja |
Kasus P1: 1 jam
Kasus P2: 4 jam
|
| Waktu Layanan |
Respons 24/5, tidak termasuk hari libur regional |
Respons 24/7 untuk masalah berdampak tinggi dan kritis |
| Pembuatan kasus |
Konsol (email, chat) |
Konsol (email, chat) |
| Penyelesaian kasus |
Email |
Email. Berdasarkan permintaan: konferensi video atau suara, dan ruang chat grup langsung. Bekerja sama dengan spesialis yang dipilih untuk menyelesaikan kasus Anda dan sertakan tim Anda dalam saluran kolaborasi. |
| Eskalasi Dukungan Teknis |
|
check_circle |
| Bantuan terkait masalah kualitas data peta |
|
check_circle |
| Laporan Insiden berdasarkan permintaan |
|
check_circle |
Siap untuk memulai? Daftar Layanan Pelanggan Google Maps Platform sekarang juga.
Hubungi Bagian Penjualan
Kecuali dinyatakan lain, konten di halaman ini dilisensikan berdasarkan Lisensi Creative Commons Attribution 4.0, sedangkan contoh kode dilisensikan berdasarkan Lisensi Apache 2.0. Untuk mengetahui informasi selengkapnya, lihat Kebijakan Situs Google Developers. Java adalah merek dagang terdaftar dari Oracle dan/atau afiliasinya.
Terakhir diperbarui pada 2025-08-29 UTC.
[null,null,["Terakhir diperbarui pada 2025-08-29 UTC."],[[["\u003cp\u003eGoogle Maps Platform Customer Care offers two support options: Standard and Enhanced.\u003c/p\u003e\n"],["\u003cp\u003eStandard Support is included for all Google Maps Platform customers and provides basic support resources like documentation and community forums.\u003c/p\u003e\n"],["\u003cp\u003eEnhanced Support offers faster response times, 24/7 support for critical issues, and additional services for production workloads at an added cost.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses can choose the support level that best fits their needs and budget.\u003c/p\u003e\n"]]],[],null,["Google Maps Platform Customer Care\n\nSimplify and streamline your support experience with Google Maps Platform\nCustomer Care, scalable and flexible services built with your business needs at\nthe center. Choose the service that's right for your organization.\n\nThe Maps Platform Customer Care Portfolio\n\nStandard Support is included for all Google Maps Platform customers,\nand provides access to [documentation](/maps/documentation),\n[Active Assist Recommendations](https://cloud.google.com/recommender/docs/gmp-project-management-recommender),\n[community support](/maps/support#stackoverflow), and\n[Google Maps Platform Billing and\nTechnical Support](/maps/support#contact-maps-support).\n\n|----------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| **Features and Services** | **Standard Support** Recommended for non-business-critical workloads or workloads under development. Kickstart your Google Cloud journey with unlimited access to technical support. Troubleshoot, test, and explore. | **Enhanced Support** Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support. [Contact Sales](https://cloud.google.com/contact-maps) |\n| **Pricing** | Included | $500/month + 3% of monthly Google Maps Platform charges. |\n| **Initial response times** | P1 cases: 1 hour on weekdays | P1 cases: 1 hour P2 cases: 4 hours |\n| **Service Times** | 24/5 response, excluding [regional holidays](https://support.google.com/googlecloud/answer/6047804) | 24/7 response for high- and critical-impact issues |\n| **Case creation** | Console (email, chat) | Console (email, chat) |\n| **Case resolution** | Email | Email. By request: voice or video conference, and live group chat space. Collaborate with selected specialists for your case and include your team in collaboration channels. |\n| **Technical Support Escalations** | | check_circle |\n| **Assistance with a map data quality issue** | | check_circle |\n| **Incident Reports by request** | | check_circle |\n\nReady to get started? Sign up for Google Maps Platform Customer Care today.\n[Contact Sales](https://cloud.google.com/contact-maps)"]]
