Stay organized with collections
Save and categorize content based on your preferences.
Simplify and streamline your support experience with Google Maps Platform
Customer Care, scalable and flexible services built with your business needs at
the center. Choose the service that’s right for your organization.
Standard Support is included for all Google Maps Platform customers,
and provides access to documentation,
Active Assist Recommendations,
community support, and
Google Maps Platform Billing and
Technical Support.
| Features and Services |
Standard Support
Recommended for non-business-critical workloads or workloads under development.
Kickstart your Google Cloud journey with unlimited access to technical support.
Troubleshoot, test, and explore.
|
Enhanced Support
Designed for workloads in production, with fast response times and
additional services to optimize your experience with high-quality,
robust support.
Contact Sales
|
| Pricing |
Included |
$500/month + 3% of monthly Google Maps Platform charges. |
| Initial response times |
P1 cases: 1 hour on weekdays |
P1 cases: 1 hour
P2 cases: 4 hours
|
| Service Times |
24/5 response, excluding regional holidays |
24/7 response for high- and critical-impact issues |
| Case creation |
Console (email, chat) |
Console (email, chat) |
| Case resolution |
Email |
Email. By request: voice or video conference, and live group chat space. Collaborate with selected specialists for your case and include your team in collaboration channels. |
| Technical Support Escalations |
|
check_circle |
| Assistance with a map data quality issue |
|
check_circle |
| Incident Reports by request |
|
check_circle |
Ready to get started? Sign up for Google Maps Platform Customer Care today.
Contact Sales
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-08-28 UTC.
[null,null,["Last updated 2025-08-28 UTC."],[[["\u003cp\u003eGoogle Maps Platform Customer Care offers two support options: Standard and Enhanced.\u003c/p\u003e\n"],["\u003cp\u003eStandard Support is included for all Google Maps Platform customers and provides basic support resources like documentation and community forums.\u003c/p\u003e\n"],["\u003cp\u003eEnhanced Support offers faster response times, 24/7 support for critical issues, and additional services for production workloads at an added cost.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses can choose the support level that best fits their needs and budget.\u003c/p\u003e\n"]]],[],null,["Google Maps Platform Customer Care\n\nSimplify and streamline your support experience with Google Maps Platform\nCustomer Care, scalable and flexible services built with your business needs at\nthe center. Choose the service that's right for your organization.\n\nThe Maps Platform Customer Care Portfolio\n\nStandard Support is included for all Google Maps Platform customers,\nand provides access to [documentation](/maps/documentation),\n[Active Assist Recommendations](https://cloud.google.com/recommender/docs/gmp-project-management-recommender),\n[community support](/maps/support#stackoverflow), and\n[Google Maps Platform Billing and\nTechnical Support](/maps/support#contact-maps-support).\n\n|----------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| **Features and Services** | **Standard Support** Recommended for non-business-critical workloads or workloads under development. Kickstart your Google Cloud journey with unlimited access to technical support. Troubleshoot, test, and explore. | **Enhanced Support** Designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support. [Contact Sales](https://cloud.google.com/contact-maps) |\n| **Pricing** | Included | $500/month + 3% of monthly Google Maps Platform charges. |\n| **Initial response times** | P1 cases: 1 hour on weekdays | P1 cases: 1 hour P2 cases: 4 hours |\n| **Service Times** | 24/5 response, excluding [regional holidays](https://support.google.com/googlecloud/answer/6047804) | 24/7 response for high- and critical-impact issues |\n| **Case creation** | Console (email, chat) | Console (email, chat) |\n| **Case resolution** | Email | Email. By request: voice or video conference, and live group chat space. Collaborate with selected specialists for your case and include your team in collaboration channels. |\n| **Technical Support Escalations** | | check_circle |\n| **Assistance with a map data quality issue** | | check_circle |\n| **Incident Reports by request** | | check_circle |\n\nReady to get started? Sign up for Google Maps Platform Customer Care today.\n[Contact Sales](https://cloud.google.com/contact-maps)"]]
