예약 시스템에서는 사용자가 예약할 때 특별 요청을 입력할 수 있도록 허용하는 것이 일반적입니다. 사용자는 특별한 날이나 판매자가 알아야 할 제한사항이 있는 경우와 같이 예약에 메모를 남길 수 있습니다. 작업 센터는 특수 요청 상자 기능을 사용 설정하여 이 기능을 지원할 수 있습니다. 이 기능은 파트너 전반에 적용되는 설정이며 판매자별로 설정할 수 없습니다.
다음은 몇 가지 일반적인 사용 사례입니다.
특별한 날임을 알리기 위해
사용자가 식당에서 알아야 할 식이 제한이 있는 경우
파트너가 제공하는 일반 서비스에 더 구체적인 세부정보를 추가합니다.
그림 1: 식당 결제 흐름의 특별 요청 상자
이 기능을 사용 설정하는 단계는 다음과 같습니다.
'특별 요청 상자 사용 설정'을 클릭한 후 변경사항을 저장하여 샌드박스의 파트너 포털에서 특별 요청 상자를 기능으로 사용 설정합니다.
[null,null,["최종 업데이트: 2025-07-26(UTC)"],[[["\u003cp\u003eThe special request box feature allows users to input notes or requests when making reservations for dining, beauty, or fitness services.\u003c/p\u003e\n"],["\u003cp\u003eThis feature is enabled at the partner level and involves updating settings in the Partner Portal and handling the \u003ccode\u003eadditional_request\u003c/code\u003e field in the CreateBookingRequest.\u003c/p\u003e\n"],["\u003cp\u003ePartners should test the feature in Sandbox before requesting production enablement through their Google contact.\u003c/p\u003e\n"]]],["The core content outlines the process for enabling a \"special request box\" feature within the Actions Center for Dining, Beauty, and Fitness partners. This allows users to add notes to reservations, such as event details or dietary restrictions. To enable: activate the feature in the Partner Portal's Sandbox, verify the `additional_request` field in the `CreateBookingRequest` is populated, test the implementation, and contact Google to enable it in Production. Partners can reach out through the linked form for assistance.\n"],null,["# Add a special request box\n\n| **Note:** Please reach out to our support team via [this](https://actionscenter.google.com/support/cases/open) form if you are interested in enabling the special request box for your existing Reservations End-to-End integration.\n\nIt is common for reservation systems to allow users to input a special\nrequest when making a reservation. Users can leave a note for the reservation\nsuch as if the occasion is a special event, or if there are any restrictions\nthat the merchant needs to know about. The Actions Center can support this\nfunctionality by enabling the special request box feature. This feature is a\npartner wide setting and can not be set per merchant.\n| **Note:** This feature is only available for Dining, Beauty and Fitness partners.\n\nHere are few common use-cases:\n\n- To inform that the occasion is special event\n- If the user has any dietary restrictions that the restaurant needs to know about\n- Add more specific details to a generic service provided by the partner.\n\n**Figure 1:** special request box in dining check-out flow\n\nBelow are the steps to enable this feature:\n\n1. Enable the special request box as a feature in [Partner Portal](https://partnerdash.google.com/apps/reservewithgoogle/configuration/account-features?env=sandbox) in Sandbox, by clicking on \"Enable special request box\" and then saving changes.\n2. Our server will start filling `additional_request` field in [CreateBookingRequest](/actions-center/verticals/reservations/e2e/reference/booking-server-api-rest/e2e-methods/createbooking-method) in Sandbox.\n3. In Sandbox, test to ensure the special requests (`additional_request`) are properly handled.\n4. When tested and ready, reach out to your Google contact to enable the feature in Production"]]
