Add a special request box

  • The special request box allows users to add notes to their reservation, such as for special events or dietary restrictions.

  • This feature is a partner-wide setting and is only available for Dining, Beauty, and Fitness partners.

  • To enable the feature, you need to activate it in the Partner Portal, test it in Sandbox, and then contact Google to enable it in Production.

  • Existing Reservations End-to-End integrations require reaching out to the support team to enable this feature.

It is common for reservation systems to allow users to input a special request when making a reservation. Users can leave a note for the reservation such as if the occasion is a special event, or if there are any restrictions that the merchant needs to know about. The Actions Center can support this functionality by enabling the special request box feature. This feature is a partner wide setting and can not be set per merchant.

Here are few common use-cases:

  • To inform that the occasion is special event
  • If the user has any dietary restrictions that the restaurant needs to know about
  • Add more specific details to a generic service provided by the partner.
Figure 1: special request box in dining check-out flow
Figure 1: special request box in dining check-out flow

Below are the steps to enable this feature:

  1. Enable the special request box as a feature in Partner Portal in Sandbox, by clicking on "Enable special request box" and then saving changes.
  2. Our server will start filling additional_request field in CreateBookingRequest in Sandbox.
  3. In Sandbox, test to ensure the special requests (additional_request) are properly handled.
  4. When tested and ready, reach out to your Google contact to enable the feature in Production