[null,null,["최종 업데이트: 2025-07-28(UTC)"],[[["\u003cp\u003eTransaction functionalities for Conversational Actions are unavailable in Denmark, France, Germany, Italy, the Netherlands, Norway, Poland, Spain, and Sweden due to regulatory requirements.\u003c/p\u003e\n"],["\u003cp\u003eActions with Transactions will continue to function in all other supported locales.\u003c/p\u003e\n"],["\u003cp\u003eTroubleshooting steps are provided for common issues like Action unresponsiveness, receipt processing failures, order update failures, and missing order update notifications.\u003c/p\u003e\n"],["\u003cp\u003eUsers can view their transaction history through their Google Account settings or by visiting myaccount.google.com.\u003c/p\u003e\n"]]],["Due to regulatory changes, Conversational Actions' transaction features are unavailable in Denmark, France, Germany, Italy, the Netherlands, Norway, Poland, Spain, and Sweden. Troubleshooting steps include ensuring complete directory information, unique `merchantOrderIds`, and proper JWT authentication for the Orders API. Only order updates with specific statuses (`CANCELLED`, `FULFILLED`, `REJECTED`, `RETURNED`) trigger notifications. Users can view transactions on their Google Account via the \"Payments & subscriptions\" section or via Stackdriver logs.\n"],null,["# Troubleshooting physical transactions\n\n| **Warning:** Due to new regulatory requirements, transaction functionalities for Conversational Actions are no longer available in the following countries:\n|\n|\n| Denmark, France, Germany, Italy, the Netherlands, Norway, Poland, Spain, Sweden\n|\n|\n| Actions with Transactions will continue to work in all supported locales.\n\n\u003cbr /\u003e\n\nIf you're having trouble fulfilling transaction intents with your Action, see if\nyou're experiencing any of the symptoms described in the following sections and\ntake the recommended troubleshooting steps.\n\nAction not responding\n---------------------\n\n**Symptom:** When checking for transaction requirements or decision of the user,\nthe user gets back a response of *\"App isn't responding at the moment. Try again soon.\"*\n\n**Troubleshooting:** Ensure your Action project has all the required directory information, including a privacy policy link.\n\nUnable to process receipt\n-------------------------\n\n**Symptom:** During purchase authorization, the user gets a response saying\n\"*Sorry, I am unable to process your receipt.*\"\n\n**Troubleshooting:**\n\n- Make sure your `merchantOrderId` is unique. A new order can't be placed with a previous, existing order ID.\n- Make sure you're sending a [simple response](/assistant/conversational/prompts-simple) alongside the initial `orderUpdate`; this is the mandatory response format.\n\nUnable to send order updates\n----------------------------\n\n**Symptom:** When sending an order update for an existing order, the Orders API\nresponds with error code 500 and the following error message: \"*Order `OrderID`\nfor project `ProjectID` could not be updated. Please try again.*\"\n\n**Troubleshooting:**\n\n- Make sure you're supplying working credentials during [JWT authentication for\n the Orders API](https://github.com/google/google-api-nodejs-client#using-jwt-service-tokens).\n\nOrder updates not appearing as notifications\n--------------------------------------------\n\n**Symptom:** Initial order is placed and follow-up order updates succeed with\nstatus code 200 but don't appear as push notifications on the user's Assistant-enabled\ndevice.\n\n**Troubleshooting:** Not all order updates will be reflected as a push notification;\nonly updates with a status of `CANCELLED`, `FULFILLED`, `REJECTED`, or `RETURNED`\nresult in a notification.\n\nView transactions on your account\n---------------------------------\n\nYou can view transactions that have been made through your account by following these steps:\n\n1. Navigate to [myaccount.google.com](https://myaccount.google.com) and log in.\n2. Click **Payments \\& subscriptions** in the left menu.\n3. Under **Purchases** , click **Manage purchases**.\n\nYou can also view sandbox transactions by adding the following URL query parameter: \n\n```text\nmyaccount.google.com/purchases?sandbox=1\n```\n\nOther troubleshooting tips\n--------------------------\n\nIf the above symptoms don't describe the problem you're running into, you may\nwant to refer to your project's [Stackdriver logs](/assistant/console/troubleshooting)\nfor further troubleshooting. You can also refer to your [Google Account settings](https://myaccount.google.com/preferences?pli=1#subscriptions)\nto view and manage any purchases you've made with your Action."]]
