遷移商家支援
透過集合功能整理內容
你可以依據偏好儲存及分類內容。
透過 Content API for Shopping，你可以使用 merchantsupport 資源，為商家建立應用程式內診斷頁面。Merchant API 提供問題解決功能，支援相同功能。
總覽
從 Content API 遷移時，請注意服務、方法名稱和結構的變更：
- API 回應中最重大的變更，是將
AccountIssue 和 ProductIssue 物件整合成單一 RenderedIssue 物件。這樣一來，所有類型的問題都會採用一致的結構，程式碼也會變得更簡單。
- Merchant API 將
issues 欄位重新命名為 rendered_issues。
ID
請為 Merchant API 變更 Content API 識別碼，如下所示。
| 方法 |
Content API for Shopping |
Merchant API |
renderaccountissues |
{merchant_id} |
accounts/{ACCOUNT_ID} |
renderproductissues |
{PRODUCT_ID} |
accounts/{ACCOUNT_ID}/products/{PRODUCT_ID} |
TriggerAction |
{merchant_id} |
accounts/{ACCOUNT_ID} |
要求
請按照下列步驟，變更 Merchant API 的 Content API 要求。
| 動作 |
Content API for Shopping |
Merchant API |
| 為帳戶顯示帳戶層級問題 |
POST https://shoppingcontent.googleapis.com/content/v2.1/MERCHANT_ID/merchantsupport/renderaccountissues
|
POST https://merchantapi.googleapis.com/issueresolution/v1/accounts/ACCOUNT_ID:renderaccountissues
|
| 產品的轉譯問題 |
POST https://shoppingcontent.googleapis.com/content/v2.1/MERCHANT_ID/merchantsupport/renderproductissues/PRODUCT_ID
|
POST https://merchantapi.googleapis.com/issueresolution/v1/accounts/ACCOUNT_ID/products/PRODUCT_ID:renderproductissues
|
| 觸發動作 |
POST https://shoppingcontent.googleapis.com/content/v2.1/MERCHANT_ID/merchantsupport/triggeraction
|
https://merchantapi.googleapis.com/issueresolution/v1/accounts/ACCOUNT_ID:triggeraction
|
API 回應中最重大的變更，就是將 AccountIssue 和 ProductIssue 物件整合成單一 RenderedIssue 物件。這項功能會為所有類型的問題提供一致的結構，藉此簡化程式碼。
已重新命名的欄位
回應中頂層 issues 欄位的新名稱為 renderedIssues。其中包含 RenderedIssue 物件的清單。
| Content API for Shopping |
Merchant API |
issues |
renderedIssues |
重新命名模型
| Content API for Shopping |
Merchant API |
|
RenderedIssue |
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上次更新時間：2025-08-08 (世界標準時間)。
[null,null,["上次更新時間：2025-08-08 (世界標準時間)。"],[],[],null,["# Migrate merchant support\n\nWith Content API for Shopping, you can use the\n[merchantsupport](/shopping-content/reference/rest/v2.1/merchantsupport)\nresource to create an in-app diagnostics page for your merchants. Merchant API\noffers Issue resolution, which supports the same functionality.\n\nOverview\n--------\n\nWhen migrating from Content API, observe the following that there are changes to\nthe service and method names and structures:\n\n- The most significant change in the API response is the consolidation of the `AccountIssue` and `ProductIssue` objects into a single `RenderedIssue` object. This should simplify your code by providing a consistent structure for all types of issues.\n- Merchant API renames the `issues` field as `rendered_issues`.\n\nIdentifiers\n-----------\n\nChange your Content API identifiers as follows for Merchant API.\n\n| Method | Content API for Shopping | Merchant API |\n|-----------------------|--------------------------|-----------------------------------------------|\n| `renderaccountissues` | `{merchant_id}` | `accounts/{ACCOUNT_ID}` |\n| `renderproductissues` | `{PRODUCT_ID}` | `accounts/{ACCOUNT_ID}/products/{PRODUCT_ID}` |\n| `TriggerAction` | `{merchant_id}` | `accounts/{ACCOUNT_ID}` |\n\nRequests\n--------\n\nChange your Content API requests as follows for Merchant API.\n\n| Action | Content API for Shopping | Merchant API |\n|--------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| Render account level issues for an account | ` POST https://shoppingcontent.googleapis.com/content/v2.1/`\u003cvar translate=\"no\"\u003eMERCHANT_ID\u003c/var\u003e`/merchantsupport/renderaccountissues ` | ` POST https://merchantapi.googleapis.com/issueresolution/v1/accounts/`\u003cvar translate=\"no\"\u003eACCOUNT_ID\u003c/var\u003e`:renderaccountissues ` |\n| Render issues for a product | ` POST https://shoppingcontent.googleapis.com/content/v2.1/`\u003cvar translate=\"no\"\u003eMERCHANT_ID\u003c/var\u003e`/merchantsupport/renderproductissues/`\u003cvar translate=\"no\"\u003ePRODUCT_ID\u003c/var\u003e` ` | ` POST https://merchantapi.googleapis.com/issueresolution/v1/accounts/`\u003cvar translate=\"no\"\u003eACCOUNT_ID\u003c/var\u003e`/products/`\u003cvar translate=\"no\"\u003ePRODUCT_ID\u003c/var\u003e`:renderproductissues ` |\n| Trigger action | ` POST https://shoppingcontent.googleapis.com/content/v2.1/`\u003cvar translate=\"no\"\u003eMERCHANT_ID\u003c/var\u003e`/merchantsupport/triggeraction ` | ` https://merchantapi.googleapis.com/issueresolution/v1/accounts/`\u003cvar translate=\"no\"\u003eACCOUNT_ID\u003c/var\u003e`:triggeraction ` |\n\nThe most significant change in the API response is the consolidation of\n`AccountIssue` and `ProductIssue` objects into a single `RenderedIssue` object.\nThis should simplify your code by providing a consistent structure for all types\nof issues.\n\nRenamed fields\n--------------\n\nThe new name for the top-level `issues` field in the response is\n`renderedIssues`. It contains a list of `RenderedIssue` objects.\n\n| Content API for Shopping | Merchant API |\n|--------------------------|------------------|\n| `issues` | `renderedIssues` |\n\nRenamed models\n--------------\n\n| Content API for Shopping | Merchant API |\n|-----------------------------------|-----------------|\n| - `AccountIssue` - `ProductIssue` | `RenderedIssue` |"]]
