전자상거래와 관련된 콘텐츠 유형으로는 제품 데이터가 먼저 떠오를 수 있지만 다른 유형의 정보도 쇼핑 여정의 다양한 단계에서 쇼핑객에게 유용할 수 있습니다.
다음은 Google의 여러 표시 경로에서 고객에게 도달하는 데 도움이 될 수 있는 콘텐츠의 예입니다.
회사 사례. 구매하려는 제품을 판매 중인 회사에 관심이 있는 쇼핑객을 위해 비즈니스에 관한 숨겨진 이야기를 알려주세요.
특별 이벤트. 어버이날과 같은 특별 시즌 할인 이벤트가 진행되는 동안 특별 이벤트를 설명해 주세요.
판매자 제품 리뷰. 판매 중인 제품에 관한 심층 리뷰를 제공하여 쇼핑객이 자신의 요구사항에 적합한 제품을 찾을 수 있도록 비즈니스에서 돕는다는 것을 보여줍니다. 금전적인 이득을 위해 서드 파티 사이트의 제품에 연결하는 경우 유료 링크에 관한 안내를 참고하세요.
고객 제품 리뷰. 신규 쇼핑객이 제품을 더 잘 파악할 수 있도록 고객의 평점과 리뷰를 허용하는 것이 좋습니다.
카탈로그. 쇼핑객이 제품을 검색할 때 사용하는 검색어와 일치하는 유익한 제품 설명을 제공합니다. 구체적이지 않은 검색어를 포함하도록 카테고리 설명도 제공합니다.
교육 기회. 고객과의 관계 증진을 위해 제공하는 워크숍이나 강의에 관한 세부정보를 공유합니다. 예를 들어 케이크 전문점에서 케이크 장식도 판매하는 경우 케이크 장식 과정을 운영할 수 있습니다. 또한 Google에 이벤트 표시하기에서 이벤트에 사용할 수 있는 구조화된 데이터에 대해 알아보세요.
실시간 스트림. 제품을 보여주고 사용 방법을 설명하며 고객의 실시간 질문에 답변하는 대화형 실시간 스트림으로 고객과 소통합니다.
고객 서비스 터치 포인트. 반품 및 배송 정책(주문량에 따른 배송비 할인 포함)을 명확히 하고 고객 지원 연락처를 강조표시하여 고객 신뢰를 높입니다.
[null,null,["최종 업데이트: 2025-08-04(UTC)"],[[["\u003cp\u003eGoogle surfaces your ecommerce content on various platforms like Search, Images, Lens, Shopping, Business Profile, and Maps.\u003c/p\u003e\n"],["\u003cp\u003eOptimizing your content for each platform, such as providing detailed product information and high-quality images, improves visibility and reach.\u003c/p\u003e\n"],["\u003cp\u003eEngaging content beyond product data, including company stories, special offers, and reviews, enhances the customer journey and builds trust.\u003c/p\u003e\n"],["\u003cp\u003eConsider educational content, live streams, and clear customer service information to further engage with and attract customers.\u003c/p\u003e\n"],["\u003cp\u003eAligning your content with customer search terms and intent is crucial for effective product discovery across Google's surfaces.\u003c/p\u003e\n"]]],["Ecommerce content can appear across various Google surfaces, including Search, Images, Lens, Shopping tab, Business Profile, and Maps. To optimize visibility, upload product details to Google Merchant Center, claim your Business Profile, and adhere to image best practices. Beyond product data, create content like company stories, special offers, product reviews, customer reviews, a product catalog, and educational opportunities. Also include live streams, and details of customer service touchpoints to engage with customers and build trust.\n"],null,["# Ecommerce Product Data and Content on Google | Google Search Central\n\nWhere ecommerce content can appear on Google\n============================================\n\n\nGoogle has multiple surfaces where your ecommerce content can appear, such as in search\nresults and on Google Maps. Providing the right content on the appropriate Google surface can\nhelp you reach new potential customers.\n| **Note**: The actual appearance in search results might be different.\n\nGoogle may display ecommerce content on the following surfaces:\n\n| Surfaces ||\n|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---|\n| #### Google Search To learn more about techniques that can improve your ranking in Google Search, see the [Search Engine Optimization (SEO) Starter Guide](/search/docs/fundamentals/seo-starter-guide). For examples of different ways Google can present your results, explore the [list of structured data markup that Google Search supports](/search/docs/appearance/structured-data/search-gallery). | |\n| #### Google Images For guidance on how best to prepare your images for indexing by Google, see [Google Image best practices](/search/docs/appearance/google-images). | |\n| #### Google Lens If you want your products to be found in [Google Lens](https://lens.google/) search results, make sure your product details are [uploaded to Google Merchant Center](https://support.google.com/merchants/answer/7439058), [opt in to product listings](https://support.google.com/merchants/answer/9455788), and follow the [Google Image best practices](/search/docs/appearance/google-images). | |\n| #### Google Shopping tab If you want your products to be found in the Google Shopping tab, upload your products to [Google Merchant Center](https://support.google.com/merchants/answer/188924). | |\n| #### Business Profile To provide your business details to Google, [claim your Business Profile](https://www.google.com/business/) and [Link Business Profiles and Merchant Center](https://support.google.com/merchants/answer/7454171). | |\n| #### Google Maps To make your products available in [Google Maps](https://maps.google.com/) search results, upload your products with inventory location data to Google Merchant Center. See the [Local inventory ads onboarding guide](https://support.google.com/merchants/answer/7023001) for details. | |\n\n| **Note**: Some of these surfaces support multiple ways in which content can be displayed. For example, Google Search tries to understand the intent of a search and then display results in the most meaningful way for the query.\n\nCreate ecommerce content to meet differing customer needs\n---------------------------------------------------------\n\n\nProduct data is the most obvious type of ecommerce related content, but other types of\ninformation can also be useful to shoppers at different stages of their shopping journey.\nHere are some examples of content that could help you reach customers across more surfaces\non Google:\n\n- **Your company story**. Describe the story behind your business for shoppers who care about who they purchase from.\n- **Special offers** . Describe your special offers during [special seasonal sales events](/search/blog/2021/07/deals-best-practices) such as Mother's Day.\n- **Merchant product reviews** . Show that you are interested in helping shoppers find the best product for their needs by providing in-depth reviews of products you sell. When linking to products on third-party sites for financial gain, refer to our guidance on [paid links](/search/docs/advanced/guidelines/paid-links).\n- **Customer product reviews**. Consider accepting ratings and reviews from customers to help new shoppers better understand your products.\n- **Your catalog**. Provide informative product descriptions that match search terms used by shoppers when they're searching for the product. Also provide category descriptions to cover less specific queries.\n- **Education opportunities** . Share details about workshops or lessons that you provide to increase engagement with your customers. For example, a cake shop may run a course on cake decorating, especially if it also sells cake decorations. Also see [Get your event on Google](/search/docs/appearance/structured-data/event) for structured data that can be used with events.\n- **Live streams**. Engage with your customers on interactive live streams where you show products, explain how to use them, and answer live questions from your customers.\n- **Customer service touchpoints** . Improve customer trust by being clear on your return and shipping policies (including any shipping discounts based on order size), and by [highlighting your customer support contact points](/search/blog/2021/07/customer-support)."]]