Configuración de devoluciones de los anuncios de Shopping y las fichas gratuitas

Si publicas productos a través de anuncios de Shopping o fichas gratuitas, puedes usar returnpolicyonline para crear, ver, editar o borrar políticas de devoluciones en línea con los siguientes atributos:

Los productos que se venden a través de los anuncios de Shopping o las fichas gratuitas no requieren una dirección de devolución.

Consulta Configura tus políticas de devoluciones para los anuncios de Shopping y las fichas gratuitas para obtener más detalles.

list

Puedes usar returnpolicyonline.list para enumerar todas tus políticas de devoluciones en línea existentes. Para ver una política de devoluciones específica por ID, consulta get.

GET https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline

Esta es una respuesta de ejemplo:

{
 "returnPolicies": [
   {
     "returnPolicyId": "transactions:US:default",
     "label": "default",
     "countries": [
       "GB"
     ],
     "policy": {
       "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
       "days": "90"
     },
     "restockingFee": {
       "fixedFee": {
         "value": "5.99",
         "currency": "GBP"
       }
     },
     "returnMethods": [
       "IN_STORE",
       "BY_MAIL"
     ],
     "itemConditions": [
       "NEW",
       "USED"
     ],
     "returnReasonCategoryInfo": [
       {
         "returnReasonCategory": "ITEM_DEFECT",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "GBP"
           }
         }
       },
       {
         "returnReasonCategory": "BUYER_REMORSE",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "GBP"
           }
         }
       }
     ],
     "returnPolicyUri": "https://www.example.com/return-policy"
   },
   {
     "returnPolicyId": "transactions:US:default",
     "label": "default120days",
     "countries": [
       "US",
       "FR"
     ],
     "name": "returnpolicy120days",
     "policy": {
       "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
       "days": "90"
     },
     "restockingFee": {
       "fixedFee": {
         "value": "0.00",
         "currency": "USD"
       }
     },
     "returnMethods": [
       "BY_MAIL"
     ],
     "itemConditions": [
       "NEW",
       "USED"
     ],
     "returnReasonCategoryInfo": [
       {
         "returnReasonCategory": "ITEM_DEFECT",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "USD"
           }
         }
       },
       {
         "returnReasonCategory": "BUYER_REMORSE",
         "returnLabelSource": "DOWNLOAD_AND_PRINT",
         "returnShippingFee": {
           "type": "FIXED",
           "fixedFee": {
             "value": "0.00",
             "currency": "USD"
           }
         }
       }
     ],
     "returnPolicyUri": "https://www.example.com/return-policy"
   }
 ]
}

get

Puedes usar returnpolicyonline.get para obtener una política de devoluciones específica por returnPolicyId. Este método devuelve una sola política de devoluciones. Para ver todas tus políticas de devoluciones a la vez, consulta list.

GET https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline/returnPolicyId

Esta es una respuesta de ejemplo:

{
  "returnPolicyId": "transactions:US:default",
  "label": "default",
  "countries": [
    "US"
  ],
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    },
    {
      "returnReasonCategory": "BUYER_REMORSE",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

create

Puedes usar returnpolicyonline.create para agregar una nueva política de devoluciones. La respuesta incluye la política actualizada.

POST https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline

A continuación, se muestra una solicitud de ejemplo:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "countries": [
    "US"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "restockingFee": {
    "fixedFee": {
      "currency": "USD",
      "value": "0.00"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

Esta es una respuesta de ejemplo:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "countries": [
    "US"
  ],
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

patch

Puedes usar returnpolicyonline.patch para actualizar una política de devoluciones en línea existente con returnPolicyId.

PATCH https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline/returnPolicyId

A continuación, se muestra una solicitud de ejemplo:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "countries": [
    "US",
    "FR"
  ],
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    },
    {
      "returnReasonCategory": "BUYER_REMORSE",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

Esta es una respuesta de ejemplo:

{
  "returnPolicyId": "12345678",
  "label": "default90days",
  "countries": [
    "US",
    "FR"
  ],
  "name": "returnpolicy90days",
  "policy": {
    "type": "NUMBER_OF_DAYS_AFTER_DELIVERY",
    "days": "90"
  },
  "restockingFee": {
    "fixedFee": {
      "value": "0.00",
      "currency": "USD"
    }
  },
  "returnMethods": [
    "BY_MAIL"
  ],
  "itemConditions": [
    "NEW",
    "USED"
  ],
  "returnReasonCategoryInfo": [
    {
      "returnReasonCategory": "ITEM_DEFECT",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    },
    {
      "returnReasonCategory": "BUYER_REMORSE",
      "returnLabelSource": "DOWNLOAD_AND_PRINT",
      "returnShippingFee": {
        "type": "FIXED",
        "fixedFee": {
          "value": "0.00",
          "currency": "USD"
        }
      }
    }
  ],
  "returnPolicyUri": "https://www.example.com/return-policy"
}

borrar

Puedes usar returnpolicyonline.delete para borrar una política de devoluciones en línea existente por medio de returnPolicyId. Este método devuelve un código 200 si la solicitud se realiza correctamente y un código 404 si la solicitud encuentra un error.

DELETE https://shoppingcontent.googleapis.com/content/v2.1/merchantId/returnpolicyonline/returnPolicyId

A continuación, se muestra una solicitud de ejemplo:

{
  "error": {
    "code": "404",
    "message": "Return policy not found.",
    "status": "NOT_FOUND",
    "details": [
      {
        "type": "type.googleapis.com/google.rpc.ErrorInfo",
        "reason": "notFound",
        "domain": "global"
      }
    ]
  }
}
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