[null,null,["最后更新时间 (UTC)：2025-07-25。"],[[["\u003cp\u003eGoogle encourages merchants to self-resolve account issues using tools and information provided through integrations.\u003c/p\u003e\n"],["\u003cp\u003eThe Merchant Support API and Content API are recommended for displaying account review statuses and initiating re-reviews within your integration.\u003c/p\u003e\n"],["\u003cp\u003eStorebuilders can leverage the Merchant Support API to redirect merchants to the Merchant Center for actions like requesting re-reviews.\u003c/p\u003e\n"],["\u003cp\u003eThe new Merchant Support methods will enable requesting re-reviews or other actions directly through the API, making the process more streamlined for merchants.\u003c/p\u003e\n"],["\u003cp\u003eGoogle advises against using the Account Status and Review API due to limitations and recommends the Merchant Support API for improved functionalities and broader merchant support.\u003c/p\u003e\n"]]],[],null,["Account Level Review and Resolution\n-----------------------------------\n\n### Introduction/Business Impact\n\n*** ** * ** ***\n\nGoogle aims for merchants to be self-sufficient to identify, troubleshoot, and\nresolve account issues. Google recommends providing the necessary tools and\ninformation for them to debug their issues through your integration.\n\nMerchant Center Content API and Merchant Support API (Recommended) provides\nthe ability for storebuilders to provide visibility into the account review\nstatus and request an account review within your integration. Learn more about\n[how the account re-review process works](https://support.google.com/merchants/answer/1678274).\n\n### UX Guidance\n\n*** ** * ** ***\n\n#### Merchant Support API (Recommended)\n\nWe recommend reviewing our Content API\n[displaying issues and solutions guide](https://developers.google.com/shopping-content/guides/merchant-support#ui_mocks) for example UX mocks. The Merchant\nSupport API redirects merchant to Merchant Center Account to request re-review\nor perform other actions. The redirect capability is included in the Merchant\nSupport API.\n\nIf you have a Google PoC, reach out to them for more clarification.\n\n### Tech Guidance\n\n*** ** * ** ***\n\n#### Re-reviews and other actions\n\nTo initiate a re-review or other actions, the merchant needs to fix their\nunderlying issue and use the merchant center account re-review capability.\nThere are different methods to initiate an re-review or other actions.\n| **Note:** If the action is built-in and you cannot fulfill said action in your own application, you can redirect the user to the Merchant Center to complete the action there (the redirect would be to either the product diagnostics or account diagnostics page based on the specific issue). If you do this, it's important to ensure that changes made in Merchant Center are not overwritten by your own application.\n\n#### Merchant Support API (Recommended)\n\nAt this moment, Merchant Support API redirects the merchant to the Merchant\nCenter to request re-review or perform other actions.\n\n#### [New Merchant Support Method](https://developers.google.com/shopping-content/reference/rest/v2.1/freelistingsprogram/requestreview) for enabling ***request review***\n\n| **Important:** Plan to implement these new Merchant Support methods by the end of this year. Forthcoming, the API plans to be expanded to enable requesting re-review or performing other actions directly through the API (your merchants can request the action directly in your UI).\n\n#### Account Status and Review API (Not Recommended)\n\nWe recommend not to use this method because it doesn't allow you to adequately\nuse the new [Merchant Support API](https://developers.google.com/shopping-content/guides/quickstart) account and product methods. These\nmethods allow you to provide improved and continuously updated merchant friendly\ninformation to help them resolve their issues.\n\nIn addition, the account status and review method cannot be used for European\nEconomic Association merchants. They should be using the Merchant Support API\nmethod to review their accounts.\n| **Note:** If you implemented the Account Status and Review API, reach out to your Google PoC on advice on the transition."]]
