Adding markup support for organization-level return policies
Stay organized with collections
Save and categorize content based on your preferences.
Tuesday, June 11, 2024
A return policy is a major factor considered by shoppers when buying products online, and so
last year
we enabled the extraction of structured data return policies for individual products. Today we're adding support
for return policies at the organization level
as well, which means you'll be able to specify a general return policy for your business instead of having to
define one for each individual product you sell.
Adding an organization-level return policy can help reduce the size of your Product
structured data markup and make it easier to manage your return policy markup in one place. It can also make your return
policies eligible to show with additional search results such as knowledge panels
and brand profiles, in addition
to product search results.
Adding a return policy to your organization structured data is especially important if you don't have a Merchant Center
account and want the ability to provide a return policy for your business. Merchant Center already lets you
provide a return policy for
your business, so if you have a Merchant Center account we recommend defining your return policy there instead.
Adding support for return policies to the Rich Results Test
You can test return policies defined
under your organization structured data using the Rich Results Test
by submitting the URL of a page or a code snippet. Using the tool, you can confirm whether or not your markup is valid.
If your site is an online or local business, we recommend using one of the OnlineStore,
or LocalBusiness subtypes of Organization.
We hope this addition makes it easier for you to add return policies for your business, and enable them to be shown
across Google shopping experiences. If you have any questions or concerns, reach out to us using the
Google Search Central Community,
on Twitter, or on LinkedIn.
Posted by Irina Tuduce, Pascal Fleury, and Johan Linder, Google Shopping software engineers
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
[null,null,[],[[["\u003cp\u003eGoogle Search now supports organization-level return policies in structured data, allowing businesses to define a general return policy instead of individual product policies.\u003c/p\u003e\n"],["\u003cp\u003eThis update simplifies return policy management, reduces structured data markup size, and can make policies eligible to appear in knowledge panels, brand profiles, and product search results.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses without a Merchant Center account can now provide return policies, while those with an account are recommended to define them there.\u003c/p\u003e\n"],["\u003cp\u003eThe Rich Results Test can be used to validate organization-level return policy structured data.\u003c/p\u003e\n"],["\u003cp\u003eOnline and local businesses should utilize the \u003ccode\u003eOnlineStore\u003c/code\u003e or \u003ccode\u003eLocalBusiness\u003c/code\u003e subtypes of \u003ccode\u003eOrganization\u003c/code\u003e for their structured data.\u003c/p\u003e\n"]]],["Structured data support now includes organization-level return policies, allowing businesses to define a general return policy instead of per-product policies. This simplifies management, reduces markup size, and potentially displays return policies in knowledge panels and brand profiles, beyond product search results. Businesses without a Merchant Center account should utilize this method. The Rich Results Test can validate organization return policy markup using URL or code snippets. It's suggested that online or local businesses use `OnlineStore` or `LocalBusiness` schema subtypes.\n"],null,["# Adding markup support for organization-level return policies\n\nTuesday, June 11, 2024\n\n\nA return policy is a major factor considered by shoppers when buying products online, and so\n[last year](/search/docs/appearance/structured-data/merchant-listing#product-with-returns-example)\nwe enabled the extraction of structured data return policies for individual products. Today we're adding support\nfor return policies at the [organization](/search/docs/appearance/structured-data/organization) level\nas well, which means you'll be able to specify a general return policy for your business instead of having to\ndefine one for each individual product you sell.\n\n\nAdding an organization-level return policy can help reduce the size of your [Product](/search/docs/appearance/structured-data/product)\nstructured data markup and make it easier to manage your return policy markup in one place. It can also make your return\npolicies eligible to show with additional search results such as [knowledge panels](https://support.google.com/knowledgepanel/answer/9163198)\nand [brand profiles](https://support.google.com/merchants/answer/14998338), in addition\nto product search results.\n\n\nAdding a return policy to your organization structured data is especially important if you don't have a Merchant Center\naccount and want the ability to provide a return policy for your business. Merchant Center already lets you\nprovide a [return policy](https://support.google.com/merchants/answer/10220642) for\nyour business, so if you have a Merchant Center account we recommend defining your return policy there instead.\n\nAdding support for return policies to the Rich Results Test\n-----------------------------------------------------------\n\n\nYou can test [return policies](/search/docs/appearance/structured-data/organization#example-online-store) defined\nunder your organization structured data using the [Rich Results Test](https://search.google.com/test/rich-results)\nby submitting the URL of a page or a code snippet. Using the tool, you can confirm whether or not your markup is valid.\n\n\nIf your site is an online or local business, we recommend using one of the [`OnlineStore`](https://schema.org/OnlineStore),\nor [`LocalBusiness`](https://schema.org/LocalBusiness) subtypes of `Organization`.\n\n\nWe hope this addition makes it easier for you to add return policies for your business, and enable them to be shown\nacross Google shopping experiences. If you have any questions or concerns, reach out to us using the\n[Google Search Central Community](https://support.google.com/webmasters/threads?thread_filter=(category%3Astructured_data)),\non [Twitter](https://twitter.com/googlesearchc), or on [LinkedIn](https://www.linkedin.com/showcase/googlesearchcentral/).\n\nPosted by [Irina Tuduce](/search/blog/authors/irina-tuduce), Pascal Fleury, and Johan Linder, Google Shopping software engineers"]]
